letter of complaint

9 Bar Ilan Street

Holon

February 12, 2010

Family Tours Company

Alexander 12 Street

Tel Aviv

Dear Sir/Madam,

I am writing to complain about the organized trip to Paris which I took recently. My family and I reserved your "Happy Paris" tour, but unfortunately it was not happy at all.

First of all, I would like to complain about your tour guide, his bad attitude and lack of patience were very disappointing. Instead of being nice and courteous, he was rude and unfriendly. I have participated in a lot of organized trips my entire life and I have never seen such bad behavior from a tour guide.

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Moreover, the hotel we stayed in was horrible. The rooms were small and dusty, and the bathrooms were filthy and uncomfortable. I was unsatisfied with the meals, which were disgusting and not satisfying . Furthermore, the hotel was situated far from the center of the city, so we couldn’t do anything while we were at the hotel, we had to stay in our dusty rooms and seek for entertainment.

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To conclude, I was very unsatisfied with your service. I would appreciate a full refund for the trip or at least some compensation. I recommend you to relate to my complaints and do something with your wretched service.

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I Look forward to a prompt reply.

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Truly yours,

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Carolin Aniston

much-much better. Well done!

(95)

Daphna